If you sell online, or market for leads online, you definitely have a sales funnel. You may not know what your sales funnel is, but you have one.
The question is: how effective is your funnel?
When we map out a business’s funnels and assign numbers to them, they’re usually stunned by how many people drop out at each step.
In this example, we have only 5 steps and we start with 100,000 fans:
Only 5 sales? We lost 9,995 people in the process? Crap!
In digital marketing, the number of people lost at each funnel step is gigantic. It’s amazing to me that anyone sells anything online. And, in reality, many people fail.
Many much tears.
Unfortunately, many business people assume that online sales and lead gen is easy. In fact, it’s near-impossible.
Successful sales online (including inbound lead gen and offline sales) requires:
The ones who succeed by sheer luck don’t learn anything. Usually they fail with their second business attempt and can’t figure out what happened.
Successful digital marketing requires:
That’s the truth about selling online, and it’s not sexy. Unless you think executing wisely and achieving business profits is sexy. That would be like calling Gandalf sexy. Well I suppose there is someone out there who has… anyway-
To me digital marketing is not about sexiness or fun (though you can definitely have fun with the testing). It’s about finding and using a system that gets you results.
If you want to confront the cold hard facts and succeed, then you need to overcome the 5 most common mistakes that businesses make with their digital sales funnels.
Every action people have to take requires a decision. At most decision points, more than 50% of your audience (usually more like 80-99%) opts out. That means they do things like:
So, let’s imagine you have only those 5 steps above, and 10,000 people see your ad. Here’s what happens if ONLY 50% (we’ll be generous and give you a best-case dream scenario) don’t go through with it:
Let’s say you spent $5,000 on those clicks ($1 CPC). If you don’t profit at least $32 per sale ($5,000/156 sales), you lose money.
But let’s be more realistic with those numbers. Let’s say 100,000 see your ad…
So if you spent $1,000 on those clicks ($1 CPC), if you don’t profit at least $125 per sale ($1,000/4 sales), you lose money.
Pretty dire, right?
But we still have those 200 emails. Here’s what happens with them:
One more demonstration:
So your 100,000 fan page got your 4 sales. Pretty lame, huh? This is why we stopped doing Facebook fan growth: too many extra steps and too many people lost in the process.
Relax. It’s not the end of the world. If 4 people buy per Facebook post per day x 365 days = 1,460 people buy per year.
But how did you get those 100,000? You may have to pay $10-50k to get 100,000 quality fans with Facebook ads. Because the low quality fans will never buy.
So, you’d have to be profiting $7 to $34 per sale to break even on that fan cost after a year. And that means you’d have to be able to wait a year to make that $10-50k back.
This is assuming:
The Facebook post visibility problem is just too expensive. A “Facebook Fan-Reliant Strategy” reduces your sales funnel’s effectiveness by 90%.
That’s why we switched to three funnels with fewer steps:
Now, we’ve seen profits up to 2,200% from Facebook ad campaigns. To get that high, you have to create 100 ads a month. That’s how you find the ads that work incredibly well.
The upshot: Reduce the number of steps in your funnel.
Advertising helps, and it’s critical for new sites. But only so many ads will be profitable. It will bring you a limited volume of sales.
You’re going to need more affordable traffic.
That means you need SEO or unpaid social media. And that means you have to create awesome content like this blog post. You have to create something that helps your prospect and you don’t get paid for it. But it brings in tons of people, some of whom opt into your emails and some of which buy.
But the most common mistake with content marketing is to create content that gets lots of buzz. You get tons of shares and comments and you slap each other on the back. But this often doesn’t move your prospects toward the sale. Check out this article to learn how to create content that gets shares and retweets and website clicks and sells.
The upshot: Create content that brings in traffic and sales.
Because of how many people we lose at each funnel step, we need to do whatever we can to get shares at every step. For example:
The upshot: Learn what kind of content the research shows people share and don’t share here (free whitepaper I wrote for Marketo).
In the olden days of marketing, people created one campaign and ran it for months and months. If it tanked- they were screwed.
Then a few brilliant folks like Claude C. Hopkins started using coupons to track what worked and didn’t. Direct mail was born. This evolved over the decades- and with digital marketing it has become standard to at least split-test your ideas. If you aren’t familiar with split-testing, you’re way behind. Google it.
You can’t afford not to do this, because many people who don’t just go out of business. It’s hard to make the math of profits work without this kind of testing.
And it’s how some marketers enter old niches and quickly dominate them. Some companies get put out of business. The most vulnerable businesses are the ones that have been around long enough to get cocky and think they don’t need to keep up with the times.
Don’t be lazy here or you’ll regret it.
The upshot: Split-test wherever possible.
I get it. It’s cool to just market. To just do inbound. You aren’t pushy and you don’t get rejected.
Except you do. Someone else gets the customer.
Stop being afraid of selling. Get more of them to convert to the next step.
Figure out what objections or fears are keeping people from buying. Tell them about the other things that will happen if they don’t work with you that they should be more afraid of.
The upshot: Figure out what it takes to move them to the next step. Close the sale. Coffee is for closers.
In conclusion, my English teachers in school told me to write conclusions.
Fix all the mistakes above. You may go out of business if you don’t. You’ll reap massive profits if you do.
This article was originally published at Briancartergroup.com, by author Brian Carter.
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